Frequently Asked Questions

What is Santa Store all about?

Santa Store specializes in high-quality Christmas décor and seasonal products that help families create a warm, festive, and joyful holiday atmosphere.

Where do you ship to?

We ship worldwide! No matter where you are, we’ll deliver your Christmas goodies straight to your door so you can celebrate with ease.

How long does shipping take?

Shipping time varies by location. On average, orders arrive within 7–15 business days. You will receive a tracking number as soon as your order ships.

What is your return policy?

We offer a 7–14 day return window on unused items in original packaging. If your product arrives damaged or defective, we’ll replace it at no extra cost.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link so you can follow your package every step of the way.

How can I contact customer support?

You can reach our support team anytime via email or the Contact Us page. We typically reply within 24 hours and are always happy to help with any questions or concerns.